According to Vonage.com new research from New Voice Media offers a compelling view of the consequences of poor customer service in the U.S. The results revealed that an estimated $62 billion is lost by U.S. businesses each year following bad customer experiences.
Our functional and effective world-class customer service essential training will empower your team with the skills and knowledge to improve your reputation and retain more customers.
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” Warren Buffett.